Terms & Conditions.
1. ABOUT THESE TERMS
By asking us (Kombi Media Ltd, trading as Responsive) to do work for you, you agree to the rules below. If anything here clashes with another document, these terms win unless we both sign something different.
2. QUOTES, PRICING & GST
- All prices are in NZ dollars and exclude GST unless we say otherwise.
- A written proposal and cost estimate is valid for 30 days. Exchange‑rate or supplier jumps may change a cost estimate after that.
- We can update our rates when costs change, but we’ll let you know first.
3. DEPOSITS & PAYMENT
- A 50 % deposit is due within 7 days of the first invoice. We don’t start (or keep going) until the deposit clears.
- The balance - or any progress invoice - is due 20th of the month, following the invoice date.
- Pay by bank transfer or credit card. Sorry, cheques aren’t accepted.
- Late payments gather interest at ASB base rate + 6 % p.a., calculated daily, plus any collection costs.
- If you’re late, we may pause your website, email or other services until arrears are cleared.
4. CHANGES & EXTRA WORK
Need something outside of the proposal? No worries - just email the details. We’ll give you a fresh estimate and time‑frame before we start. Extra work may push out delivery dates.
5. DOMAINS, HOSTING & EMAIL
- You’re responsible for any third‑party domain, hosting or email service you chose.
- We can decline to work with a particular provider for any reason.
- If you host with us, we’ll handle backups, core software updates and server maintenance; otherwise that’s on you.
6. WEB PROJECTS
SIGN‑OFF
Once you approve a design or build stage in writing, later changes are billable. Once a website is completed and deployed, you own it - but we keep the right to showcase the work in our portfolio.
BROWSER & DEVICE SUPPORT
We target the current versions of Chrome, Edge, Safari and Firefox. We can’t promise perfect display on every old browser or OS, but we’ll get it as close as practical.
SECURITY
We harden every site, yet no website is 100% hack‑proof. Six‑monthly security reviews are recommended (and billable). We’re not liable for losses caused by hacks, outages or host failures, but we’ll help patch things up at our normal rates.
7. PRINT & GRAPHIC DESIGN
- Provide text and images in the formats we request; you must own (or have permission to use) everything you send us.
- You’ll get two rounds of author’s corrections. Larger changes or late edits may cost extra.
- After full payment you own the finished artwork. We keep the right to showcase the work in our portfolio.
8. DIGITAL MARKETING CAMPAIGNS
- Campaigns run for an initial three‑month term, billed monthly. After that they roll month‑to‑month and either party can cancel with one month’s notice.
- Invoices go out at the end of each month, due on the 20th of the following month.
9. WARRANTY & LIABILITY
- We deliver work as‑is and do our best to hit agreed deadlines, but we can’t guarantee uninterrupted or error‑free operation.
- We’re not responsible for indirect losses like lost profit or data.
- If you’re using our services personally (not for a business), the Consumer Guarantees Act 1993 (CGA) applies and these terms don’t limit your CGA rights.
- If you’re using our services for business, you agree the CGA doesn’t apply.
10. INDEMNITY, PRIVACY & CONFIDENTIALITY
- You’ll cover us for any claim related to the content you supply or actions you take with the finished work.
- We’ll both keep each other’s confidential info private.
- We use your details to identify you, work with you, and occasionally let you know about services that might help. We comply with NZ privacy law.
11. CANCELLING A PROJECT
Tell us in writing. If we haven’t started, we’ll cancel at no charge. If work is underway, you’ll pay for the hours (or stages) already done.
12. LAW & JURISDICTION
These terms - and any disputes - are governed by New Zealand law. You agree the NZ courts have exclusive jurisdiction.
QUICK REFERENCE
- Deposit: 50 % upfront
- Payment terms: 20th of the month
- Late‑pay interest: ASB base + 6 %
- Proposal validity: 30 days
- Consumer use: CGA applies
- Business use: CGA excluded
Questions? Flick us a message at [email protected] and we’re happy to chat.