Email Setup Instructions.
Setting up email accounts in your favourite email client can be a pain in the butt. Finding all of the required settings and plugging them into the right place is often an exercise of trial and error. But don't worry, we'll have your Responsive email accounts set up lickity-split!
Checking and Sending Mail
Webmail
Webmail lets you check your email from any web browser. Your webmail site is:
https://box.responsivemail.nz/mail
Your username is your whole email address.
Mobile/desktop apps
Automatic configuration
iOS and OS X only: Open this configuration link on your iOS device or on your Mac desktop to easily set up mail (IMAP/SMTP), Contacts, and Calendar. Your username is your whole email address.
Manual configuration
Use the following settings when you set up your email on your phone, desktop, or other device:
| Option | Value |
|---|---|
| Protocol/Method | IMAP |
| Mail Server | box.responsivemail.nz |
| IMAP Port | 993 |
| IMAP Security | SSL or TLS |
| SMTP Port | 587 |
| SMTP Security | STARTTLS (“always” or “required”, if prompted) |
| Username: | Your whole email address. |
| Password: | Your mail password. |
As an alternative to IMAP you can also use the POP protocol: choose POP as the protocol, port 995, and SSL or TLS security in your mail client. The SMTP settings and usernames and passwords remain the same. However, we recommend you use IMAP instead.
Exchange/ActiveSync settings
On iOS devices, devices on this compatibility list, or using Outlook 2007 or later on Windows 7 and later, you may set up your mail as an Exchange or ActiveSync server. However, we’ve found this to be more buggy than using IMAP as described above. If you encounter any problems, please use the manual settings above.
| Server | box.responsivemail.nz |
|---|---|
| Options | Secure Connection |
Your device should also provide a contacts list and calendar that syncs to this box when you use this method.
If you have any issues with setting up your email accounts, please submit a support ticket.
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Pōhitia ki hea May, 2020
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