Email Setup Instructions.

Setting up email accounts in your favourite email client can be a pain in the butt. Finding all of the required settings and plugging them into the right place is often an exercise of trial and error. But don't worry, we'll have your Responsive email accounts set up lickity-split!

Checking and Sending Mail

Webmail

Webmail lets you check your email from any web browser. Your webmail site is:

https://box.responsivemail.nz/mail

Your username is your whole email address.

Mobile/desktop apps

Automatic configuration

iOS and OS X only: Open this configuration link on your iOS device or on your Mac desktop to easily set up mail (IMAP/SMTP), Contacts, and Calendar. Your username is your whole email address.

Manual configuration

Use the following settings when you set up your email on your phone, desktop, or other device:

OptionValue
Protocol/MethodIMAP
Mail Serverbox.responsivemail.nz
IMAP Port993
IMAP SecuritySSL or TLS
SMTP Port587
SMTP SecuritySTARTTLS (“always” or “required”, if prompted)
Username:Your whole email address.
Password:Your mail password.

As an alternative to IMAP you can also use the POP protocol: choose POP as the protocol, port 995, and SSL or TLS security in your mail client. The SMTP settings and usernames and passwords remain the same. However, we recommend you use IMAP instead.

Exchange/ActiveSync settings

On iOS devices, devices on this compatibility list, or using Outlook 2007 or later on Windows 7 and later, you may set up your mail as an Exchange or ActiveSync server. However, we’ve found this to be more buggy than using IMAP as described above. If you encounter any problems, please use the manual settings above.

Serverbox.responsivemail.nz
OptionsSecure Connection

Your device should also provide a contacts list and calendar that syncs to this box when you use this method.

If you have any issues with setting up your email accounts, please submit a support ticket.